HotelRewards gives you access to three specialized support departments to ensure you receive the proper assistance for all of your questions, concerns, and needs. Please be aware that some of these departments are managed by representatives of an outside/affiliate company, so it is important that you understand which department to contact for help and how to communicate with support representatives to properly maintain your bookings, commissions, and account.
Affiliate Reservations Support Department, Reservations Assistance:
1-800-637-5044 – select service options 2-5 (Available 24 hours a day, 7 days a week)
Representatives from this department can assist you with general reservations issues only– such as modifying an existing reservation, submitting a special request or guest name change, requesting/verifying a refund, confirming a prepaid HotelRewards booking with a hotel, etc. Please be sure to manually dial in your HotelRewards Discount Code during the initial call prompt in order for your account to be tracked against the call. Representatives from this department work on behalf of many affiliate members (not just HotelRewards), so they are unable to provide information regarding your HotelRewards Account or commissions.
Affiliate Reservations Support Department, Offline Sales:
1-800-637-5044 – select service option 1 (Available 24 hours a day, 7 days a week)
Representatives from this department can assist you to book offline reservations that are eligible for 5 % commission. In order to claim credit for commission, you are required to manually dial in your HotelRewards Discount Code during the initial call prompt, before reaching a live representative. Representatives from this department work on behalf of many affiliate members (not just HotelRewards), so they do not have the ability to credit your HotelRewards Account for commission, or provide information regarding your account.
HotelRewards Travel Agent Support Department:
1-866-211-8883 | email@example.com(Available M-F 9am-5pm ET)
HotelRewards Travel Agent Support Representatives can assist you in managing your online account and verifying the status of your earned commissions. For questions regarding our website, accessing your account, or verifying your earned commissions, please contact the HotelRewards Travel Agent Support Department directly. If you are unsure which department to contact for assistance, please contact the HotelRewards Travel Agent Support Department first. Our dedicated support representatives are happy to assist you, or direct you to contact the right support department that can assist you.