Frequently Asked Questions
What is my commission for HotelRewards.com reservations?
We pay 10% commission on the base rate of all consumed bookings made online and 5% commission on the base rate of all consumed bookings made offline (for example, by phone). Payment is mailed the month following client's check out.
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What are the benefits of booking through HotelRewards.com?
Benefits include: guaranteed hotel commissions paid in US dollars, guaranteed lowest hotel rates so you can compete with the internet and assure your clients that you have obtained the best price for them, simple booking process, instant confirmations, no set-up costs, and last minute room availability.
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When will I get my commission?
We pay commissions monthly, the month following your client's check-out date. For example, if you booked in March for travel April 15-20, your commission will be paid in May. Checks are mailed at the end of the month.
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How are commissions paid?
We send a check to the address you provided when you signed up with HotelRewards. Once a check has been sent, it will be recorded in "My PAID commission History". Until a check has been sent, it will not show up in "My PAID Commission History". Checks are issued from HotelRewards’ parent company, Travel Tribe, LLC.
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How can I confirm or update my personal information?
To confirm or update your name, e-mail address, mailing address, who you would like your checks made out to, or any other personal information, please sign into HotelRewards.com and click on the "Profile" link located on the navigation bar at the top left hand side of the homepage and make any changes you feel necessary to your information.
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Do you offer any special travel agent rates or other discounts?
No. The rates available on HotelRewards.com are already special internet rates. We do not offer any further discounts.
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I'm a travel agent outside of the United States, can I still use HotelRewards.com?
Yes! Any travel agent can register and book on HotelRewards.com. When signing up, in the "State" drop-down menu, select the top option of "International" and then fill in your country. Your commission checks will be mailed to you at the address you provide. Please note your checks may take a little longer to reach you.
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How do I reserve a hotel room?
Once you have signed up to book on HotelRewards, here's how to book a hotel:
- Choose the city where you need a hotel
- Enter the dates for your client's stay
- Click the "Search " button to view available properties
- You can either “select” a hotel to begin the reservation process; or view properties by property types and amenities, compare up to three properties side by side, or view the search results on a map.
- Select the Room & Rate button to begin booking the property or review the property description, photos, take a virtual tour or see area attractions near the property.
- Choose the room and click "Book Now".
- Review the reservation information in the box on the right to make sure everything is correct.
- In the guest information section, enter YOUR e-mail address (so you will receive the confirmation e-mail) but your client's name, address and billing information . Click “Next” to fill in the payment, billing and address information.
- Review the Cancellation Policy thoroughly, check the Terms & Conditions box and click the “Book Reservation” button to complete your reservation.
- Check your e-mail for a confirmation e-mail. A copy of the client friendly confirmation can be provided to the guests and allow you to keep a copy for your own records.
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Can I book groups on HotelRewards?
Yes! When searching for a hotel and asked for "Number of Rooms & Guests", select 9+ and click "search". You will automatically be taken to a special form for booking groups. Fill in the requested information and someone will contact you. Or you can call 1-800-301-8485 and give them your discount/promo code. If booking by phone be sure your discount/promo code (NOT your IATA number or travel agency name) is recorded.
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What if I can't find the hotel I'm looking for on HotelRewards.com?
All of our inventory is available on HotelRewards.com. If the hotel you are looking for does not come up when you search it may be sold out for those dates. If your travel is flexible, please try alternative dates.
If you call in to make a booking and the phone agent has a property available that is not listed on the HotelRewards.com site, this would be an agency/GDS property. We do not recommend trying to book any properties that you do not find on the HotelRewards.com site. Commission is not paid on these properties.
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How do I know my reservation is confirmed?
You will receive an instant confirmation on most reservations that you can print out. We will also send you a confirmation e-mail after you complete your reservation that will include the dates of your reservation and the total cost. Online bookings generate an instant email that contains your itinerary number, confirmation number and reservation details. Phone bookings generate a confirmation email only when you provide the phone agent with a valid email address. Once your card is charged, the phone agent will provide you with a confirmation number.
You can also click here to view or cancel reservations.
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Can I book by telephone instead of online?
Yes, but please be advised that you will only receive 5% commission if you book by phone. We do not recommend booking by phone. HotelRewards.com is designed for booking hotels online. To book by phone, you will be calling Hotels.com directly and need to give your HotelReward's discount/promo code in order to have your reservation credited to your HotelRewards.com account (which is done automatically when you book online).
To book by phone, you must have an account with www.HotelRewards.com and have your unique ID number, called your discount or promo code. This code is used to identify you with HotelRewards so we can track your bookings and send you commissions. This is done automatically when you book online. To book by telephone, call 1-800-780-5733. Choose new reservations. You will be prompted to enter your discount/promo code on your telephone key pad. Enter your HotelRewards discount/promo code. Only identify yourself with your discount/promo code. DO NOT GIVE your ARC/IATA/TRUE/CLIA number when making a booking. If you give your ARC/IATA/TRUE/CLIA number, the booking will not be credited to your account with HotelRewards.com and we cannot give you any commissions. We do not recommend booking by phone since HotelRewards.com is designed for booking hotels online.
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How do I pay for the hotel?
All reservations are prepaid using a charge/credit card for the room plus tax recovery fees. The actual card billing address is required for security during the booking process so if you are using your client's credit card, you will need their billing information. The name on the card and the guest's name do not need to match.
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Which credit cards are accepted?
Visa, MasterCard, American Express, Diners Club, Discover and AirPlus.
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What if I have a special request for the room?
Requests for smoking/non smoking rooms, specific bedding, and types of rooms can be made at the time of booking. There is a special field on the secure reservation page designated for these requests. Room types are typically confirmed, and smoking preferences are noted in the reservation, but are on request with the hotel and based upon availability upon check in.
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What if I need to review, change, or cancel my reservation?
Click
here to view/cancel a reservation. You will need the booking’s itinerary number (from the confirmation email you received) and the email address used when making this booking. In the event you are changing a booking, the original booking must be cancelled and rebooked. Should you need to call 1-800-780-5733 to make a change, please remember to give your discount/promo code when calling. If the reservation is changed and your discount code is not recorded, the booking will not be credited to your HotelRewards account and we cannot pay you any commission.
Please note you may still be subject to change and/or cancellation fees that the hotels impose and require us to pass on. The easiest way to find this information when booking is on the Room and Rates Tab of the individual property. You can also find the change and cancellation policy while making the reservation. The easiest way to find the change and cancellation policy for a hotel room you've already reserved is to consult your confirmation email.
No change or cancel fee terms.
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Does HotelRewards have a consumer booking-engine that can be used on our travel agency web site?
No. HotelRewards lets travel agents book Hotels.com inventory for their clients and get paid 10% commission for every online booking, but the inventory is the same as what is available on the consumer hotel booking web site Hotels.com. Therefore, we cannot offer a consumer booking engine for your web site.
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Is HotelRewards.com owned by Hotels.com?
No. HotelRewards is a subsidiary of Travel Tribe, LLC, which is a sister company of Performance Media Group, a leading travel publishing company. We are brought to you by the same people who bring you Agent@Home Magazine, Vacation Agent Magazine, TravelPulse.com and TravelAgentAcademy.com. Our affiliate relationship with Hotels.com allows us to bring their vast inventory to our audience of travel agents like you.
Please note that although HotelRewards is affiliated with Hotels.com, we are only able to pay commission on bookings made using HotelRewards.com. We do not get paid for any bookings made through Hotels.com or their separate travel agent program, so we cannot pay agents for them either.
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What if I need more help?
For questions or changes to a reservation, please click
here or call 1-800-780-5733 (24 hours a day/7 days a week). You will need your client's name, phone number and billing information to confirm or change a reservation. If you make changes to your reservation by phone, be sure your discount/promo code is recorded so the new reservation is properly credited to your account. This call will connect you directly with Hotels.com’s reservation department which may have limited information about HotelRewards and/or your HotelRewards account.
If you have a question regarding commission payments or your HotelRewards account, please e-mail support@HotelRewards.com or call 1-866-211-8883 (9am-5pm ET, Monday-Friday).
Our offices are located at:
593 Rancocas Road
Westampton, NJ 08060
toll free: 1-866-211-8883
outside US: +1-856-505-1444
fax: 1-856-727-0136
email: support@HotelRewards.com
HotelRewards.com is a division of Travel Tribe, LLC.
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