HotelRewards

Contact Us

HotelRewards gives members access to 3 specialized Support Departments to ensure proper assistance towards all questions, concerns and needs. Some Support Departments are managed on behalf of HotelRewards by our Affiliate Reservations Network. This means it’s important that you understand which Support Department to contact for help to properly manage your bookings, rewards and account profile.

HotelRewards Support Team:
1-866-211-8883 | support@hotelrewards.com
(Available M-F 9am-5pm ET)
HotelRewards Support Team members can assist you to manage your online account, verify existing hotel bookings, track earnings and navigate the online booking engine. This department is based out of our main office in Westampton, NJ and should be considered your first point of contact when assistance is needed. In some cases, (such as the need to change an existing reservation), one of our Support Team members may direct you to contact our Affiliate Reservations Network for reservations assistance.

Affiliate Reservations Network, Offline Sales Department:
1-800-637-5044, Select Service Option 1 to Book Offline for Reduced Rewards
(Available 24 hours a day, 7 days a week)
Representatives from the Affiliate Reservations Network can assist you to book reservations offline/by phone for reduced earnings that are also paid based on completion of travel. Please be aware, Reservations Representatives cannot provide you with information regarding your HotelRewards Account or expected earnings. Once your booking has been confirmed by calling the Affiliate Reservations Network, please report the sale to the HotelRewards Support Team to request it be credited to your HotelRewards Account for payment (contact information provided above).

Affiliate Reservations Network, Reservations Assistance:
1-800-637-5044, Select Service Options 2 – 5 for General and/or Urgent Reservations Assistance
(Available 24 hours a day, 7 days a week)
Representatives from the Affiliate Reservations Network can provide you with general and urgent reservations assistance, such as to modify an existing reservation, submit a special request/guest name change, request the status of a refund or verify the status of a booking directly with the hotel. Please be aware, Reservations Representatives cannot provide you with information regarding your HotelRewards Account or expected earnings. For assistance with those items, please contact the HotelRewards Support Team (contact information provided above).